Customer Service Coordinator

Position: Customer Service Coordinator

Position Type: Full Time

Position Location: This position works out of the Pre-Owned & Service Center located at 1515 University Drive, Auburn, GA 30011.

Position Overview: Our growing company is seeking to hire a Customer Service Coordinator who will be responsible for scheduling appointments for hot tubs, swim spas, saunas, and all other products. The Coordinator will communicate with customers on a daily basis by phone & email.

Major Duties

  • Take all phone calls concerning issues and concerns

  • Schedules technicians

  • Closes tickets once customer has been charged appropriately

  • Files warranty on sales orders

  • Schedule delivery and installation of parts

  • Handle and mitigate customer service issues

  • Work/communicate with delivery and service teams to deliver customer value and satisfaction

  • Ability to recognize issues or potential issues and put corrective action in place to eliminate the possibility of the issue occurring again

  • Ability to evaluate a situation and make a short term decision as well as work through details to create a plan for the long term solution

  • Identify areas of improvement and establish innovative work procedures and practices

  • Confer and coordinate activities with other departments

Requirements

  • High school diploma

  • Experience in customer relationship management.

  • Excellent written and verbal communication skills.

  • Dedication to providing great customer service.

  • Ability to manage employees

Guidelines: Guidelines include EEOC regulations, affirmative action laws, the Fair Labor Standards Act, and other state and federal employment laws, and county personnel policies and Procedures. These guidelines require judgement, selection, and interpretation in application.

Complexity & Scope of Work: The work consists of varied specialized duties. Strict and frequently changing laws and regulations contribute to the complexity of the work.

Contacts: Contacts are typically with co-workers, members of the general public, management, and all departments within Georgia Spa Company. Contacts are typically to give or exchange information, provide services, and resolve problems.

Work Environment: The work is typically performed in an office while sitting at a desk.

Management Responsibility: Delivery Coordinator will be in charge of the Assistant Delivery Coordinator. This position will be responsible for leading and coaching the Assistant Delivery Coordinator on proper procedure and interaction with customers.

Minimum Qualifications

  • Knowledge and level of competency commonly associated with the completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.

  • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for a minimum of two years.

  • Knowledge of Microsoft Excel, Word, or equivalent proficiency

Compensation & Benefits

Hourly compensation commensurate with experience plus:

  • Holiday Pay
  • Paid Time Off
  • Health Insurance Program (including HSA)
  • Dental Insurance Program
  • Vision Insurance Program
  • Accident Insurance Program
  • Short-Term Disability Insurance Program
  • Critical Illness Insurance Program
  • Additional Life Insurance Program
  • Fidelity 401(k)
  • Generous Employee Purchase Plan
  • Other Benefits

*Not all benefits are immediately available. Benefits become available based on employee longevity.

Application Deadline: Until Filled.