Position: Delivery Supervisor
Position Type: Full Time
Position Location: This position works out of our Newnan location at 1068 Bullsboro Drive, Newnan, GA 30265
Position Overview: The Delivery Supervisor will manage an operations team that conducts all delivery operations and product transfers. The Delivery Supervisor is expected to assign tasks and supervise delivery crew members and coordinators. Supervise and implement delivery productivity, quality, service standards and achieve the appropriate level of daily volume. Ultimately, ensure that daily deliveries meet and exceed daily performance expectations and maintain company and safety standards.
- Must have strong leadership and interpersonal skills to coach and encourage employees to get the job done effectively everyday
Work /communicate with sales and service teams to deliver customer value and satisfaction
Complies with federal, state, and local warehousing, material handling, and shipping requirements and advises management on needed actions
Maintain professional appearance and customer interaction to high Georgia Spa Co standards
Ability to recognize issues or potential issues and put corrective action in place to eliminate the possibility of this issue occurring again
Achieve a high level of excellence in receiving, identifying, dispatching and assuring quality of goods
Ability to evaluate a situation and make a short term decision as well as work through details to create a plan for the long term solution
Measure and report the effectiveness of delivering activities and employee's performance
Ensure shipments and inventory transactions are accurate
Communicate job expectations clearly with employees
Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
Determine staffing levels and assign workload
Maintain item records, document necessary information, and utilize reports to project delivery status
Identify areas of improvement and establish innovative work procedures and practices
Confer and coordinate activities with other departments
Know and understand all aspects of delivery and be able to foresee challenges on future jobs to make sure tools are ready for the teams
Knowledge Required by the Position
Data collection and analysis to identify trends/issues
Skill in the operation of a computer and job-related software programs. (Excel, Word, RB POS, etc).
Skill in report preparation and records maintenance.
Skill in public and interpersonal relations.
Skill in oral and written communication.
- High school diploma
- Experience in customer relationship management.
- Excellent written and verbal communication skills.
- Dedication to providing great customer service.
- Ability to manage employees
- Ability to multitask and manager 20-30 active jobs at various stages of completion
Guidelines: Guidelines include EEOC regulations, affirmative action laws, the Fair Labor Standards Act, and other state and federal employment laws, and county personnel policies and Procedures. These guidelines require judgement, selection, and interpretation in application.
Complexity & Scope of Work: The work consists of varied specialized duties. Strict and frequently changing laws and regulations contribute to the complexity of the work. The purpose of this position is to advise and manage a team of employees to ensure efficiency and effectiveness in delivery operations.
Contacts: Contacts are typically with co-workers, members of the general public, management, and all departments within Georgia Spa Company. Contacts are typically to give or exchange information, provide services, and resolve problems.
Physical Demands & Work Environment
The work is typically performed in an office while sitting at a desk and in the field while intermittently sitting, standing, walking, bending, crouching, or stooping.
The employee occasionally lifts light and heavy objects.
The work is typically performed 50% of the time in an office and 50 % of the time in the field.
Supervisory & Management Responsibility: Delivery Supervisor will be in charge of a group of delivery leaders, crew members, and delivery coordinators. This position will be responsible to schedule delivery with our customers and then make sure the delivery is carried out meeting all customer expectations as well as Georgia Spa Company expectations.
Knowledge and level of competency commonly associated with the completion of specialized training in the field of work, in addition to basic skills typically associated with some college education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for a minimum of two years.
Knowledge of Microsoft Excel, Word, or equivalent proficiency
Compensation & Benefits
Hourly compensation commensurate with experience plus:
- Holiday Pay
- Paid Time Off
- Health Insurance Program (including HSA)
- Dental Insurance Program
- Vision Insurance Program
- Accident Insurance Program
- Short-Term Disability Insurance Program
- Critical Illness Insurance Program
- Additional Life Insurance Program
- Fidelity 401(k)
- Generous Employee Purchase Plan
- Other Benefits
*Not all benefits are immediately available. Benefits become available based on employee longevity.
Application Deadline: Until Filled.