Shipping Information

Shipping Time

  • Please email [email protected] for any shipping questions.
  • Weekend delivery may not be available in all areas.
  • USPS observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, and New Year’s Eve. Please take into account these holidays when estimating order arrival.


Order Verification
All orders are subject to verification and occasionally this verification may delay your order.
  • Once your order has been verified you will receive an order confirmation email.
  • Once your order ships you will receive a separate order shipped email with your tracking information.

Shipping Charges
Shipping charges are determined based on shipping service, destination address, and weight of your order. Your actual shipping charges will be shown during checkout and will be updated if you change your shipping service, destination address, or cart contents.

Split Shipments
Due to varying item availability, your items may be shipped separately when you place an order for multiple items. You will not be charged extra for split shipments.

Free Shipping on Most Orders Over $100
Receive the option for free Standard Shipping to any address in the continental United States on orders totaling $100.00 or higher. Certain items (i.e. – Freshwater Spa Salt) are not eligible for Free Shipping. Shipments to Alaska, Hawaii, or U.S. Territories are not eligible for Free Shipping. Shipping and handling charges, fees, and taxes are not included in calculating eligibility for Free Shipping. Using other promotional coupon codes may nullify free shipping option as offers cannot be combined. Heavy Items, including FreshWater Spa Salt, are NOT ELIGIBLE for free shipping. Heavy items can only be shipping within the state of Georgia, and additional shipping costs will apply for each additional heavy item added to your cart. Heavy items will be noted on the product page.
Big Green Egg Items & Packages
Big Green Egg items and packages are EXCLUDED from any online offer, coupon code or discount. Big Green Egg items and packages are NOT ELIGIBLE to be shipped. Local delivery within 20 miles of a Georgia Spa Company showroom is available. To determine if local delivery option is available, enter zip code on cart page. If local delivery is not available, customer may elect to pick up e-store purchases of Big Green Egg packages at a Georgia Spa Company showroom. Packages also available for purchase by visiting or calling any Georgia Spa Company showroom location.
Order Cutoff Times
Orders placed by 2pm Eastern Time are generally processed the same business day. For example, place your order with Next-Day Shipping by 2pm on a Thursday to receive your order by Friday. Orders placed after 2pm Eastern Time and orders placed on weekends and holidays will be shipped the following business day. For example, an order placed on a Friday after 2pm will be shipped the following Monday.
Shipping Destinations
We ship to any United States, US Territory (including Puerto Rico), or APO/FPO address. Heavy items can only be shipped within the state of Georgia. We currently do not ship to international addresses.
Changing Shipping Destination
Unfortunately, you cannot change your shipping destination once you have submitted an order.
Shipping Hazardous and Restricted Materials
Federal and state regulations prohibit the transport and/or sale of certain materials.